Privacy policy

LilyCraft Pty Ltd ("we", "our", or "us") respects your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

1. Personal Information We Collect

When you place an order on our website, we collect the information you provide during checkout, including your name, billing and shipping address, phone number, email address, and order details.

We do not collect or store your credit card or payment information. All payments are securely processed through Shopify’s PCI-compliant payment gateway and protected via SSL encryption.

We may collect limited technical information (such as your browser type and referring URL) to better understand traffic and improve our website. This is standard practice and does not identify individual users.

2. How We Use Your Information

We use your information strictly for the following purposes:

• To process and fulfil your order
• To communicate with you about your order or customer support inquiries
• To comply with Australian tax and business laws

We do not:

• Sell or share your personal data with third parties for marketing or advertising
• Use your data for profiling or targeted advertising outside of our own basic advertising
• Collect or store any sensitive personal information

3. Use of Cookies and Tracking Technologies

We use limited tracking tools and cookies to understand how customers find our website and improve our service. These tools do not identify individuals or collect sensitive personal data.

We do not use cookie banners on our website.
This is because we do not sell to or target residents of the European Union or European Economic Area. Under Australian law and other applicable jurisdictions where we operate, cookie banners are not required for the level of data we collect.

If you do not wish to be tracked, you can disable cookies in your browser settings.

4. Data Security

We rely on Shopify’s secure infrastructure, including SSL encryption, to protect your data during transmission and storage. We never have access to or store your payment information. Shopify complies with PCI-DSS standards and uses industry best practices to keep your data safe.

5. Data Sharing

We only share your information with service providers who help us operate our business (such as Shopify and Australia Post), and only to the extent necessary to complete your order.

We do not share data with third parties for marketing or behavioural advertising. Any analytics or advertising tools used on our site are configured to avoid personal identification.

6. Your Rights

If you have questions or concerns about your personal data or would like to request a copy of the information we hold about you, please contact us at:

LilyCraft Pty Ltd
Email: Contact LilyCraft
ABN: 18 651 019 537
Location: Australia

We will respond within a reasonable timeframe as required by Australian consumer and privacy law.

7. Changes to This Policy

This policy may be updated occasionally to reflect changes in our practices or legal obligations. The most recent version will always be available on our website.