Shipping & Returns

When will my order be sent?

Each piece is crafted with love and care, so production times vary based on the unique details of your order. Here’s the breakdown:

• Stock Orders: Zoom out the door the next business day.
• Personalised/Custom Products: Lovingly crafted in 3-5 working days.

Got a tight deadline? Drop us a line! In 99% of cases, we’ll hustle to make it happen.

How much is delivery?

FREE SHIPPING AUSTRALIA-WIDE!

No catch, just our way of saying thanks. Rural areas might need a small extra fee, but we usually cover it. If not, we’ll give you a heads-up. Orders ship via Australia Post or courier, with Brisbane pickup available. International? Get a shipping estimate at checkout.

How long until my order arrives?

Once dispatched, delivery times vary by location (e.g., QLD/NSW is faster than WA/NT). We use Australia Post or couriers and can ship to PO Boxes. Need it ASAP? Contact us to confirm we can meet your timeline.

International Orders

Customs, Duties & Taxes

Ordering from abroad? You’re responsible for any customs duties, taxes, tariffs, or import fees your country might charge. These aren’t included in our prices or shipping fees, and we don’t control them. Check your local rules before ordering.

Heads-up: Refusing to pay customs fees may lead to delays, return, or destruction of your parcel. In these cases, the goods are forfeited, and no refunds are issued.

Reshipping Returned Orders

If your order comes back to us due to unpaid fees, refusal, or uncollected parcels, we can reship if the item’s in resellable condition. You’ll cover the full reshipping cost, including handling fees. Don’t want to reship? The goods are forfeited, and no refund applies.

Europe Orders

We’re not taking direct orders from Europe on our site right now. Instead, shop through our Etsy store. Etsy may collect VAT upfront, depending on your location. If not, you might need to pay VAT at your local post office. We don’t handle this process.

Returns & Exchanges

At LilyCraft, we’re all about crafting products you’ll love to show off. Our reputation is built on delivering exactly what you ordered, every time.

When Can I Return or Exchange?

We’ll happily refund or replace items that arrive damaged, faulty, or not as described. Because our products are custom-made, we can’t accept returns for change of mind. For non-personalised items, refunds or exchanges are available if the product isn’t as described or fit for purpose, once returned to us.

Key Notes:

• Damaged in Transit: Rare, thanks to our top-notch packing, but if it happens, send us a photo, and we’ll send a replacement pronto.
• Timeframe: Notify us within 7 days of delivery for damaged or faulty items.
• Custom Orders: No refunds once production starts unless we made an error.
• Return Shipping: Paid by you, unless the issue is our fault.

How Returns Work

Contact us to arrange a return and get a return number. Ship the item back, and once we receive it in resellable condition, we’ll process your refund within 7 business days to your original payment method. Expect 3 business days for the funds to appear. We’ll assess if the item qualifies as faulty or not as described to determine refund or replacement eligibility.

No-Go’s

We don’t accept returns or exchanges for change of mind due to the custom nature of our products. Unauthorised returns or refused deliveries may incur extra fees, and we reserve the right to reject them. No refunds for unauthorised returns.

Not Happy? Let’s Fix It

If something’s off, email us. We’re here to make your LilyCraft experience delightful.